I am an expert in using a combination of data and behavioural sciences to lead transformation in the field of Experience Management (XM) within an omnichannel environment and especially during digital transformation or Contact Centres.
Over the last 3 years, I have been focussed on using a combination of data and behavioural sciences to understand and predict why people do what they do and how businesses should respond.
By using innovative analytical techniques, I have been able to both better predict customer / employee behaviour, and to quantify the impact on the bottom line.
"Peter was born to help organisations who face today’s (and tomorrow’s) complex and multi-threaded environment make sense of it all... ...His communication skills are as engaging as they are informative. His mastery of illustrative dialogue and ability to consult at multiple levels are a great vehicle to impart the wealth of valuable scientific knowledge."
- Alastair Sim, Global Vice President - Asia Pacific at SAS
"Peter's skill in forming analytics strategy and implementing a plan to achieve it is second to none."
- Rob Chilvers, Data Director at Virgin Red
"If you get the chance to hear or work with Peter. Do! 100%"
- Carol Deans, Freelance Corporate Communications Consultant